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| Beyond Wikipedia: how good a reference source are medical wikis? : Table of Contents | Reference Reviews | |
| Abstract: Purpose – – The purpose of this paper is to examine the case for using subject (medical) wikis as a reference tool.Design/methodology/approach – The paper summarises content of ganfyd and WikiMD, comparing their ethos and approach to information. It describes some other medical and health wikis in brief.Findings – As their audience is somewhat more specialised, medical wikis, currently in their infancy, cover topics in more depth than Wikipedia but coverage remains patchy. They may be of particular use for those without access to expensive resources such as UpToDate requiring a short literature review or overview of a topic. Wikis at present are best used as a signpost to other resources with tighter editorial control.Research limitations/implications – The assessment of the subject wikis is brief and the analysis of wikis as a reference tool is largely drawn from general literature, not medical.Practical implications – This assessment provides exposure of subject wikis as a potential reference tool.Originality/value – The paper highlights the existence of subject wikis as a potential more in-depth tool than Wikipedia. |
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| Table of Contents for Volume: 03 Issue: 3/4 | Public Services Quarterly | |
| Cover Date: 2007 Publication Date: 2008 Copyright Date: 2007 Simultaneously published as Libraries and Graduate Students: Building Connections Article: PREFACE Article: Assessing Research Readiness of Graduate Students in Distance Programs The aim of this descriptive research study was to assess the skill level, confidence, and overall research readiness of selected groups of graduate students (on and off campus) within two divisions housed in the Faculty of Education at the University of Calgary. The researchers expected participants to overestimate the value of the Internet as a source of academically reputable information, and to have a limited understanding of the complex nature of online academic research. These expectations were not validated by the conclusions of the assessment. Article: Associated Canadian Theological Schools: Building an Online Graduate Information Literacy Course Without a Blueprint Associated Canadian Theological Schools is a graduate seminary consortium affiliated with Trinity Western University. Since its beginning in 1988 it has had a required one credit research course as a prerequisite for all programs. Several factors demanded the creation of an online version of the course as an alternative to the ongoing live course, but the literature on graduate level for-credit information literacy courses was sparse, and for online courses of this type was virtually non-existent. A process of trial and error since the online course's inception in 2000 has created a more mature offering that now meets the desired criteria for education that is learner-focused and interactive, with a priority on skill development through assignments using student-selected topics. While several hard lessons have had to be learned, the course is achieving its desired ends. Article: Library as Laboratory : Online Pathfinders and the Humanities Graduate Student This article explores how online pathfinders can best meet the information needs of graduate students and foster advanced research. The article reviews the literature on pathfinders, including the historic characteristics of print pathfinders, and the recommendations that have emerged for online pathfinder content. The article explores the information needs of humanities graduate students in general terms, and specifically examines extant online pathfinders in the field of art history. The article concludes with recommendations for the content of online pathfinders aimed at the humanities graduate student audience. Article: Ice Cream Seminars for Graduate Students: Imparting Chemical Information Literacy This article provides information on a chemical information literacy program designed primarily for new graduate students. The full implementation of this program is discussed, including defining its purpose, topics covered, content presented, methods of marketing, and evaluation. The result is a series of voluntary seminars given biweekly throughout the academic year. Seminars are based either around a particular resource or database or are centered on a topical problem that may be addressed using multiple resources. Evaluations show that graduate students are pleased with the seminars, including content covered and the format. Areas for future development and experimentation are also suggested. Article: Information Literacy for Advanced Users: A German Perspective This article presents the development and perspectives of improving the information literacy of graduate students at the University of Konstanz, considering the European background with the Bologna process and the general conditions of the German higher education system. It gives a short overview of the current reforms in European higher education and the consequences for information literacy instruction for undergraduates and graduates as well. The situation at the University of Konstanz, with its library being a leading institution in the German information literacy debate, is described explicitly. Some findings of a comprehensive graduate information literacy survey, which was recently realized there, are reported in detail. Further perspectives for graduate information literacy in the context of the library's user services are outlined. Article: InfoIQ: Targeting Information and Technology Lifelong Needs The evolution of information literacy instruction for graduate students at the UCLA Anderson School of Management is described. The emphasis is on the need for instruction that develops student competencies with an eye toward the long view-a lifetime of learning. Key success factors are leveraging partnerships with key stakeholders, and developing just-in-time interventions at significant events in the student life cycle. An Information Literacy Campaign helped define the needs and competencies, and the subsequent pilot program, InfoIQ, has been successful in integrating information literacy instruction into the core MBA experience. Article: A Library Research Course for Graduate and Professional Students in Communication Sciences and Disorders This article describes the formation and content of a required library and information research course for graduate and professional students enrolled in the Communication Sciences and Disorders Master of Arts degree program at Western Washington University. The course was created as a result of library assessment, student feedback, and faculty observations. In place since 2003, the curriculum continues to evolve and is sustained through the collaborative efforts of the library and the department faculty. Article: The Literature on Academic Integrity and Graduate Students: Issues, Solutions, and the Case for a Librarian Role Graduate and professional school students face a variety of academic integrity issues and are sometimes academically dishonest. The author surveys the literature of the last decade on graduate student academic integrity, including plagiarism, cheating, falsification, and authorship conflicts, focusing on empirical studies in multiple disciplines, studies that portray issues arising in individual disciplines, and solutions suggested. The author proposes that librarians who serve, teach, and consult with graduate students should develop their instructional role in this area. By becoming aware of the chief academic integrity problems and the subject-discipline related concerns, they can better assist graduate students in the context of information literacy and collaborate with faculty on training and other solutions. Article: Integrating Information Literacy into the Graduate Liberal Arts Curriculum: A Faculty-Librarian Collaborative Course Model The article presents a faculty-librarian collaborative course model for information literacy instruction for liberal arts students. Information literacy was integrated seamlessly into a master's thesis seminar, and the faculty member and librarian worked together to teach students effective research skills while helping them make personal connections to their theses. The learning experience was transformational. As students engaged themselves with problems of the real world and shared their learning, their voices articulated insights about themselves and the world. The authors conclude that integrating information literacy into the curriculum and teaching students holistically is the key to successful student learning. Article: The Influence of Rare Book and Manuscript Repositories on Graduate Research in the Humanities: The Graduate Research Fellowship Program This article explores the influence of the rare book and manuscript repository on graduate student researchers in the humanities, through an examination of the graduate research fellowship program. Based on a comparison of residential research fellowship programs at twenty-three rare book and manuscript repositories, this article argues that fellowship programs perform three important functions. The fellowship process encourages graduate students to develop an awareness of the identity and location of collections relating to their field. Second, the application and fellowship process encourages students to imagine the potential relevance of these collections to their own particular project, in the process underscoring the relevance of primary source research and the rare book and manuscript repositories to the graduate research project. Third, research fellowship programs contribute to the development of a research community spanning fields and institutions, one in which the rare book and manuscript repository plays a central role. For libraries with rare book and manuscript repositories, the librarian is critical in bridging the many audiences and areas of this research community. For libraries without these resources, awareness of the existence, scope, and importance of these fellowship programs can be leveraged to enhance the librarian-graduate student relationship. Article: PROFESSIONAL READING Article: Best of the Literature: Graduate Student Instruction Article: raduate Student 2.0: Distance Education Article: Future Voices in Public Services Article: The Changing Role of Reference Services in Academic Health Sciences Libraries |
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| Table of Contents for Volume: 04 Issue: 1/2 | Journal of Access Services | |
| Cover Date: 2006 Publication Date: 2007 Copyright Date: 2006 Article: Going the Extra Mile: Supporting Distance Education at University of Alaska Fairbanks The Elmer E. Rasmuson Library at the University of Alaska Fairbanks has a long history of supporting distance education through state-of-the-art, remote access services. Harsh climate conditions (heavy snowfall and icing, high winds, and extreme temperatures), rugged terrain, limited road and telephone systems, and permafrost that prevents the installation of communications networks, all contribute to the challenge of delivering distance education. This article describes and explains the library's services while discussing the challenges of providing information access to a diverse student population living in an area covering over 500,000 square miles. doi:10.1300/J204v04n01_01 Article: Assistive Technologies for Library Patrons with Visual Disabilities This study provides an overview of the various products available for library patrons with blindness or visual impairments. To provide some insight into the status of library services for patrons with blindness, a sample of American universities that are recognized for their programs for students with visual impairments was surveyed to discern which assistive technology products are available in their libraries. The results of the study are analyzed and conclusions are offered. doi:10.1300/J204v04n01_02 Article: Managing the Advantages and Challenges of Multiple Library Consortia: The View from within the Library The authors are both managers in OhioLINK libraries and have complex experiences working within a variety of simultaneous library consortial agreements. Their librarians'-eye view of consortia allows for a discussion of the nature of that landscape, some perspectives on the benefits and advantages of consortia as well as thoughts on the challenges and limitations of consortia. They conclude that while consortial partnerships hold the key to greater efficiencies and strength in libraries, the overlapping layers of consortial agreements that connect libraries form almost a web that can be constricting. Libraries should continue to be creative about how they exploit the power of consortial relationships, but they also need to learn how to lower the administrative overhead created by these agreements, particularly in the areas of communication and the organizational flow of information. Finally, the authors recommend that consortium committees spend more time on shortand long-term strategic planning. doi:10.1300/J204v04n01_03 Article: Assessing the Library Homepages of COPLAC Institutions for Section 508 Accessibility Errors: Who's Accessible, Who's Not, and How the Online WebXACT Assessment Tool Can Help The Council on Public Liberal Arts Colleges (COPLAC) libraries websites were assessed for Section 508 errors using the online WebXACT tool. Only three of the twenty-one institutions (14%) had zero accessibility errors. Eighty-six percent of the COPLAC institutions had an average of 1.24 errors. Section 508 compliance is required for institutions receiving federal funding. While this study shows the need to correct the existing errors, the low error rate shows that COPLAC institutions have generally been conscious of accessibility standards and are working toward achieving fully accessible websites. Studies of the connections between average accessibility errors and the geographic locations of these institutions, the amount of federal funding received, and size were inconclusive. The main aim of the study is to demonstrate the need to check library websites using the free WebXACT tool. This tool offers suggestions for accessibility that should serve to decrease the number of pages that are inaccessible to patrons. doi:10.1300/J204v04n01_04 Article: Working at a Joint-Use Library The St. Lucie West Library, also known as the FAU Treasure Coast Campus Library, is a joint-use library facility, with Florida Atlantic University partnering with Indian River Community College and the St. Lucie County (FL) Library System. This article will discuss the circulation, course reserves, interlibrary loan, and collection management services of the three partners, as well as the training of new employees in this joint-use venture and the methods of managing the St. Lucie West Library. A list of suggestions for improving present and future joint-use libraries is included. doi:10.1300/J204v04n01_05 Article: On Organizational Conflict: Reaping the Benefits of Effective Conflict Management Many librarians are called upon to supervise employees and manage conflict situations, yet most lack meaningful training in and knowledge of conflict management techniques. This article discusses the causes of organizational conflict, conflict dynamics, conflict management theories, and conflict management styles. The article is followed by an annotated bibliography of important literature in the field. doi:10.1300/J204v04n01_06 Article: REVIEWS AND REMARKS Article: ACCESS THE WEB Article: TECHNOLOGY FOR ACCESS SERVICES Article: ACCESS ANSWERS: A DIGEST OF LISTSERVS OF INTEREST TO ACCESS SERVICES Article: An Interview with Kimberly Burke Sweetman Article: CLASSICS IN ACCESS SERVICES Article: THE LIGHTER SIDE OF ACCESS SERVICES |
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| Table of Contents for Volume: 03 Issue: 1/2 | Public Services Quarterly | |
| Cover Date: 2007 Publication Date: 2007 Copyright Date: 2007 Simultaneously published as The Teaching Library: Approaches to Assessing Information Literacy Instruction Article: Introduction: Telling the Story of the Teaching Library Article: Library Instruction Assessment Through 360 A new model of library instruction assessment-a 360 analysis-is needed to address the many facets of the teaching process. This model establishes interconnections in all aspects of instruction and requires a multi-faceted approach that incorporates assessment in every stage of teaching and learning. At The University of Montana Mansfield Library, the design and development of the library instruction program is being purposefully evolved into a cycle in which assessment is embedded through 360, is integrated at the program level, addresses the individual needs and professional development of library teaching faculty, provides substantive data for communication with administrators and the campus community, and builds on the cycle of assessment defined by Angelo and Cross (1993). doi:10.1300/J295v03n01_02 Article: Library Instruction Assessment in Academic Libraries Determining the best methods of assessment for a library instruction program in a large research university can be a challenging task. Albert R. Mann Library at Cornell University Library has pilot-tested three methods of formative and summative assessment for its library instruction program-attitudinal, outcomes-based, and gap-measure-and determined not only key areas of improvement for the program, but also the benefits and drawbacks of each method of assessment. Attitudinal assessment has guided program improvement in areas of marketing and user satisfaction but does not provide the measurement of learning that outcomes-based assessment covers. The latter can be difficult to achieve in single-session, short-term instruction, while gap-measure assessment can provide a more nuanced view of both patron and instructor attitudes toward learning outcomes, if not actual data on achievement of the objectives themselves. The authors have determined that a combination of these three different types of assessment can address the shortcomings of a single method alone and provide a better measure of the program as a whole. doi:10.1300/J295v03n01_03 Article: Complex Questions, Evolving Answers: Creating a Multidimensional Assessment Strategy to Build Support for the "Teaching Library" Since 2001, librarians at Oregon State University's Valley Library have been working to build a "teaching library" supported by a clearly articulated instruction program. From the start, we believed that we needed to assess the teaching library's impact, not only to determine the success or failure of our efforts but also to demonstrate the need for intentional, proactive information literacy instruction on our campus. No single assessment tool or method proved adequate to effectively measure student learning happening both inside and outside the library. We describe our evolving, multi-pronged approach to measuring the impact of the library on student learning in the context of current assessment practices in academic libraries and higher education. doi:10.1300/J295v03n01_04 Article: Building a Case for the Teaching Library: Using a Culture of Assessment to Reassure Converted Campus Partners While Persuading the Reluctant The use of rigorous assessment in an Information Literacy program can be used to persuade reluctant faculty and administrators to buy into a program. A "culture of assessment" also assures quality control for internal and external audiences. Information Literacy at Wartburg College is unique in that it is a required component of five core courses in the general education program. This article describes Information Literacy Across the Curriculum (ILAC) at the Vogel Library and how the program has created a culture of assessment at the library and college. The article also discusses how the program is assessed at multiple times and in multiple ways through the use of direct and indirect assessment. This "culture of assessment" has been instrumental in Wartburg's acceptance of ILAC while assuring that the program thrives. doi:10.1300/J295v03n01_05 Article: From an Initiative to a Program: Making the Case for Information Literacy The UCLA Library has had a long-standing commitment to the attributes espoused by the teaching library model outlined in the seminal essay by Stoffle, Guskin and Boisse, "Teaching, Research, and Service: The Academic Library's Role" (1984). Information literacy was identified as a goal in the Library's strategic plan in late 2001. This served as the catalyst for the library's two-year Information Literacy Initiative (ILI). The ILI provided a mechanism for systematic library-wide and campus-wide planning and collaboration to promote information literacy among the campus community. This case study outlines the multi-faceted approach of the ILI program to further information literacy at a large, research-based university, addresses problems and barriers, and offers some solutions for collaborating with campus and library constituents. Program assessment, impact, and future directions are discussed. doi:10.1300/J295v03n01_06 Article: Assessing an Institution-Wide Information Fluency Program: Commitment, Plan, and Purposes University of Central Florida faculty and administrators recently endorsed a library-initiated proposal to integrate information fluency across the curriculum. The information fluency proposal was drafted in response to a university-wide call for proposals for a quality enhancement plan, which is a requirement for reaffirmation by the institution's regional accrediting body. After selecting information fluency as the winning proposal, university administrators, program and library faculty, and other support units collaborated to develop a comprehensive implementation and assessment plan. This article describes the role and purpose of a quality enhancement plan and the process by which information fluency was selected as a campus-wide core competency. The purposes to which program assessment results can be used are offered as is a description of the information fluency assessment plan at the University of Central Florida. The article concludes with observations regarding the anticipated impact of implementing and assessing information fluency on the libraries and other support units. doi:10.1300/J295v03n01_07 Article: Course Grade as a Measure of the Effectiveness of One-Shot Information Literacy Instruction In an attempt to gauge the effectiveness of their information literacy program, librarians at Stephen F. Austin State University began comparing average course grades in course sections that receive IL instruction to grades in sections that do not. The results varied, revealing no clear benefit to information literacy instruction. We discuss possible explanations for inconsistent results and suggest improvements to this methodology that may make it more effective. doi:10.1300/J295v03 Article: Assessment Within the Augustana Model of Undergraduate Discipline-Specific Information Literacy Credit Courses Augustana (located in Camrose, Alberta, Canada, and formerly known as Augustana University College) is an undergraduate liberal arts and sciences faculty of the University of Alberta with an enrollment of approximately 1,100 students. The fall of 2001 marked the inception of for-credit discipline-specific information literacy (IL) course offerings at Augustana. At that time, Augustana librarians began teaching two IL courses that were required for graduation for students in the relevant degrees (Bachelors of Music, Arts in Music, and Arts in English). Since that time, for-credit discipline-specific IL courses have been added in nineteen disciplines, bringing Augustana's total number of IL courses to twenty-one. This paper will give an overview of the development and implementation of these IL courses and will focus on the assessment practices to date. Specifically, data gathered from pretests and post-tests will be analyzed and results from a separate follow-up survey conducted of current students and graduates will be reviewed. In addition, an in-house Web-based assessment tool will be introduced and discussed. doi:10.1300/J295v03n01_09 Article: Integrating Assessment into Recurring Information Literacy Instruction: A Case Study from LIS Education Information literacy instruction is integrated into the distance education program in library and information science (LEEP) at the University of Illinois, Urbana-Champaign (UIUC). This article describes the LEEP program and the library services provided to its students. Published research on LEEP and related topics in librarianship is reviewed. Student evaluations of library instructional sessions have been gathered since 2002, shared with teaching faculty and administrators, and used to improve and promote information literacy instruction within LEEP. In the fall of 2005, the instructional model for LEEP was adapted to the on-campus environment. Preliminary analysis of the on-campus student evaluations suggests that modifications are needed to deliver an equivalent learning experience to all LIS students at UIUC, whether on-campus or off. doi:10.1300/J295v03n01_10 Article: INTERNET RESOURCES Article: PROFESSIONAL READING Article: Information Literacy Assessment This column presents an annotated list of seven recent articles on the topic of information literacy assessment. doi:10.1300/J295v03n01_13 Article: A Fair Opportunity for Promoting Information Literacy Article: TECHNOLOGY |
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| Table of Contents for Volume: 03 Issue: 4 | Journal of Access Services | |
| Cover Date: 2005 Publication Date: 2007 Copyright Date: 2007 Article: Opportunities for Librarians: Experiments with Social Software Social software transforms communication on the Web by creating communities of like-minded users. Librarians adopted social software technologies such as blogs and wikis early on to communicate with staff as well colleagues outside of their organizations. In addition, librarian-authored blogs facilitate discussions among information professionals on issues affecting the community. The appearance of social software Web sites such as Flickr, Del.icio.us, and Connotea add a new dimension to the concept of social software since they allow users to create tags aswell as audiences for content organization and views. These types of social softwareWeb sites offer a wealth of opportunities for librarians for supplying services as well as resources from library Web sites. In March 2006 I utilized Ning's cloning capabilities to create a class project which centered on reviews of libraries and their Web pages. I linked my "Library Reviews" project in Ning to Flickr by creating a "Library Reviews" group on this site. I also created a group in Google Groups titled "Library Reviews."Google Groups facilitates discussions among members on group related topics. This project provided me with numerous learning experiences. In addition to increasing my knowledge of the content and services available fromdifferent types of libraries, I gained skill in utilizing the features of Ning and Flickr such as editing the program code, assigning tags, uploading pictures, and fine tuning maps. This new technology offers a wealth of opportunities for librarians. doi:10.1300/J204v03n04_01 Article: Balancing Evolving "Real" and "Virtual" Patron Needs: A Challenge for Access Services in Academic Libraries Academic libraries are at a crossroads, facing increasing competition from other student services within their institutions and from commercial entities that duplicate their services. Examining some broader trends in education leads to suggestions as to how libraries might re-examine legacy services and assumptions and consider new directions. Specifically, the contributions that might be made by areas traditionally considered part of access services are considered. An annotated bibliography is included. doi:10.1300/J204v03n04_02 Article: Post-Master's Educational Needs of Information Professionals This study investigated the post-master's educational needs and interests of information professionals. The population for the study consisted of members of the library associations of Michigan, Ohio, Indiana, and Ontario, Canada. About 78 percent of the respondents held a master's degree in library science, 22 percent a master's degree in another discipline, almost 1 percent was enrolled in a doctoral program, 1 percent possessed a doctorate, and 16 percent had some other degree. Given the choice of an LIS only doctoral program or one combined with the field of business administration or computer science, the participants expressed a slight preference for the LIS only program. Of the other fields suggested by participants, education and public administration were the most popular. Participants also expressed a strong preference for non-traditional modes of instruction. doi:10.1300/J204v03n04_03 Article: Meeting Multicultural Needs in School Libraries: An Examination of Mexican Migrant Families and Factors That Influence Academic Success The children of Mexican migrants face a number of hardships and difficulties that greatly hamper their ability to succeed in American schools. This paper examines some of the major difficulties and suggests multicultural programs that school librarians can implement in order to help migrant children achieve academic success. doi:10.1300/J204v03n04_04 Article: On the Origin, Development and Demise of the Index Librorum Prohibitorum The history of Christian censorship up to the sixteenth century reveals scattered attempts to censor works of individual authors, but neither a systematic effort to formulate rules for regulating printers, booksellers, and authors, nor an effort to compile a comprehensive list of prohibited books. The first such attempt was made by the Council of Trent, which formulated a set of rules for printing, selling, and censoring books. These "Tridentine rules" were accompanied by a list of forbidden books, and together they formed the first Index Librorum Prohibitorum (1564). The Index underwent many revisions, the most important being the 1900 edition of Pope Leo XIII, which replaced the Tridentine rules with a set of Decreta Generalia on censoring and prohibiting books. Publication of the Index continued until its abolition in 1966. The reasons for its demise include the triumph of the Reformation and the rise of the nation-state, mass literacy, and mass communications. doi:10.1300/J204v03n04_05 Article: REVIEWS AND REMARKS Article: Training Student Assistants Article: Microform Scanners Article: For The Period July-October, 2006 Article: Diary of a Random Month |
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| Table of Contents for Volume: 02 Issue: 4 | Public Services Quarterly | |
| Cover Date: 2006 Publication Date: 2007 Copyright Date: 2006 Article: Reaching First Year College Students: Current Practices in Instructional Programs In light of the new emphasis on information literacy, this research updates previous studies and explores current practices in first year library instruction and programming. Academic librarians are reaching out to freshmen seminar programs, first year orientations, Introduction to College courses, and English composition courses to integrate information-literacy instruction into the curriculum of these programs. This study will examine how libraries are integrating information literacy and library instruction into the curriculum of first year students and focuses specifically on how they are introducing freshmen to information literacy and library instruction. Article: The Info Commons Concept: Assessing User Needs The University of Florida Libraries took the opportunity of remodeling its Humanities and Social Sciences library to conceptualize the design of an info commons area for the new building. An Info Commons Concept Team was formed and charged with this task. The team used site visits, surveys, focus groups, and interviews to determine the needs of today's library users. This paper describes the informationgathering process and categorizes the data gathered into several areas of need, including service, workstation components, laptop support, and space and environment. doi:10.1300/J295v02n04_02 Article: Reaching Out to the Net Generation on Campus: Promoting the MSU Libraries in the Residence Halls The tremendous expansion of online information sources has prompted academic librarians to increase their outreach to undergraduates of the "NetGeneration" in an effort tomore effectively promote their libraries' resources to these students. Such outreach programs involve identifying library resources that support the information-seeking behaviors of Net Generation undergraduates, as well as establishing collaborative relationships with the individuals and groups affiliated with these students. This article describes an outreach initiative conducted by the Reference Department at the Mississippi State University Libraries, in which the Department worked with staff in residence halls to target undergraduates living on campus. doi:10.1300/J295v02n04_03 Article: No Phone Zone: Controlling Cell Phone Use in Academic Libraries This article reports the results of a survey of cell phone policies in university libraries conducted over a three-month period in 2005. The authors sought information about the libraries' problems regarding cell phone use and attendant noise by students and other library users. The authors began with an 18-question survey of one hundred libraries, with at least one library from every state. When the response was low, the authors expanded their research by looking at every library Web page that had the word "University" in its title. Finally, they contacted several larger libraries that had policies banning cell phone use altogether to see whether they worked. Most respondents found cell phone noise a problem. Most respondents indicated that public service staff and security officers enforced the policies; comments from the original survey were insightful concerning compliance solutions. doi:10.1300/J295v02n04_04 Article: COMMUNICATION TECHNOLOGIES FOR ENHANCED SERVICES Article: PROFESSIONAL READING Article: BEST OF THE LITERATURE Article: TECHNOLOGY Article: MARKETING Article: FUTURE VOICES IN PUBLIC SERVICES |
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| Table of Contents for Volume: 03 Issue: 3 | Journal of Access Services | |
| Cover Date: 2005 Publication Date: 2007 Copyright Date: 2005 Article: Reducing Check-In Errors at Brigham Young University Through Statistical Process Control The relationship between the library and its patrons is damaged and the library's reputation suffers when returned items are not checked in. An informal survey reveals librarians' concern for this problem and their efforts to combat it, although few libraries collect objective measurements of errors or the effects of improvement efforts. Brigham Young University's Harold B. Lee Library is engaged in a quality improvement effort that includes the use of statistical process control and has resulted in an 86% reduction in errors over a two-year period. BYU's experience demonstrates the importance of objective measures in ensuring service quality. doi:10.1300/J204v03n03_01 Article: Where Does the Money Go? Rutgers University Library Tracks Reserve Collection Purchases Rutgers University Libraries are using a Microsoft Access database to track the purchase of books requested by teaching faculty for use in the Reserve Collection. Reports are generated which show what is purchased, how money was spent. Combined with circulation figures and LC Subject areas, the database provides documentation of library support of on-campus programs and research areas. doi:10.1300/J204v03n03_02 Article: Improving Access to the American Sign Language Video Collection This article shares the experience of implementing, enhancing, and publicizing access to the American Sign Language (ASL) video collection distributed by California Department of Education. The author discusses the issues of service to deaf and hearing-impaired people, including policy adjustments, staff training, and development of the special program to assist disabled users of the ASL video collection. This collection is specifically designed for deaf and hearing-impaired patrons who might otherwise be underserved. The ASL Video Sharing Program described in the article increased special users' access to the video resource through innovative use of computer and Internet technologies. doi:10.1300/J204v03n03_03 Article: A Proposed Solution to the Scholarly Communications Crisis After reviewing the history and parameters of the scholarly communications crisis, particularly in regard to skyrocketing prices for journals in the natural sciences, the author reviews and rejects previously attempted solutions. He then employs the principles of game theory in proposing a new solution to the crisis. doi:10.1300/J204v03n03_04 Article: REVIEWS AND REMARKS Article: ACCESS THE WEB Article: TECHNOLOGY FOR ACCESS SERVICES Article: ACCESS ANSWERS: A DIGEST OF LISTSERVS OF INTEREST TO ACCESS SERVICES Article: THE LIGHTER SIDE OF ACCESS SERVICES |
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| Table of Contents for Volume: 03 Issue: 2 | Journal of Access Services | |
| Cover Date: 2005 Publication Date: 2006 Copyright Date: 2005 Article: Point-of-Need Customer Service Mobile Service Using Wireless Technology The Orange County (Florida) Library System is utilizing wireless technologies such as wireless communication devices and handheld computers to create a new service paradigm that enables library staff to offer proactive and customer-friendly point-of-need service to public library patrons. This paper discusses planning and implementation of the point-of-need service paradigm in the Orange County Library System. Article: Access Services Librarians: A Content Analysis of Job Advertisements, 1977-2004 As early as 1977, academic libraries began posting position announcements for access services librarians. During the twentyseven year period from 1977 to 2004, a total of 217 advertisements that included the phrase ?access services? appeared in College and Research Libraries News. Using content analysis, these advertisements are examined to identify both general and unique characteristics in access services positions, while also looking for changes over time as well as possible future trends. Article: RFID Technology in the Library Environment After surveying historical and current uses of Radio Frequency Identification (RFID) systems, the authors discuss the various technological components necessary for implementing RFID in libraries. The paper concludes with a discussion of nine issues that librarians should consider before purchasing an RFID system. doi:10.1300/J204v03n02_03 Article: Opportunities for Libraries with Print-on-Demand Publishing Academic libraries, university presses, and commercial ventures are embracing print-on-demand publishing to improve services as well as reduce costs. The concept dates to the early 1990s, but problems with the technology coupled with a lack of interest by libraries and book vendors hindered its popularity. Today, print-on-demand remains ideal for institutional repositories and digital collections, as well as for collection development. It is especially popular for users with print preferences. Many publishers and librarians believe print-on-demand holds more promise for libraries than electronic books. doi:10.1300/ J204v03n02_04 Article: Bursar Accounts, Payroll Deduction, and Debt Collection: A Three-Channel Approach to Lost Item Reimbursement In 2003, Penn State Libraries implemented payroll deduction and collection agency programs to gain better control of accounts receivable. The author reports on the implementation processes and first year outcomes of the programs. She recommends careful consideration of several questions before implementing such measures. doi:10.1300/ J204v03n02_05 Article: REVIEWS AND REMARKS Article: ACCESS THE WEB Article: TECHNOLOGY FOR ACCESS SERVICES Article: ACCESS ANSWERS: A DIGEST OF LISTSERVS OF INTEREST TO ACCESS SERVICES Article: THE LIGHTER SIDE OF ACCESS SERVICES |
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| Table of Contents for Volume: 02 Issue: 2/3 | Public Services Quarterly | |
| Cover Date: 2006 Publication Date: 2006 Copyright Date: 2006 Simultaneously published as Reference Assessment and Evaluation Article: Introduction Article: Evaluating the Drop-in Center A Service for Undergraduates The Reference Department at the University of Colorado at Boulder provides a research consultation service to undergraduates enrolled in the mandatory introductory writing course. The Research Center is staffed by graduate students trained in providing reference assistance. Librarians in the Reference Department administered a patron satisfaction survey to 415 students to evaluate the effectiveness of the Research Center. The survey addressed patron response to the research tutors, services offered, and overall satisfaction. Responses are overwhelmingly positive. Students used the Research Center most often on Mondays and between weeks 7 and 13 of the semester. Article: Forward Progress One Step at a Time Workshops, Assessment, and the Reference Connection Library instruction about reference materials, databases, and quality web sites never goes out of fashion for students, faculty, or staff. An annual professional development program on the Colorado State University campus offers an opportunity to provide specialized library instruction to targeted faculty and staff members. For two consecutive years, the authors offered a workshop called ?'Find it Fast': Research Tips for People in a Hurry.? Using a standardized assessment tool, attendees were asked to rank their level of satisfaction with various aspects of the instruction session. By evaluating and incorporating this feedback, the authors modified and enhanced the workshop's format and content. Higher levels of user satisfaction are achieved in the second year, along with recommendations to continue and broaden the workshop. Article: Floating and Idea Peer Observations Across the Mississippi During the 2001-2002 academic year, Augustana College Library (Rock Island, IL) and St. Ambrose University Library (Davenport, IA) began a unique joint venture of peer observation between the reference staff members of the two libraries. Librarians from each college took turns visiting the other library and conducting peer observations of reference desk service. Although the reasons each library had for initiating this venture differed, both libraries benefited from this project. This article discusses the development of the program, the results, and plans for the future. Article: Merged Reference Desks in a Merged Library Environment The Impact of Merging Government Publications A new library in San Jos opened on August 1, 2003. This library is the result of a unique collaboration between San Jos State University Library and the San Jos Public Library. The planning for this new library highlighted merging several key areas of operation, including Government Publications. Several years before the two libraries merged, the University Library merged government publications reference functions into the general reference service of the Reference department. Depository library status at the federal and state levels impacted the planning and implementation stages. This paper discusses the background, planning, and implementation of merging the reference service for government publications, first within an academic environment and then in the unique joint library environment. Article: Student Assistant Training in a Small Academic Library At Valparaiso University's main library, the Christopher Center for Library and Information Resources (formerly the Moellering Library), student employees are an integral part of day-to-day operations. Students work at the reference desk and must be able to handle reference questions. Since the fall 2000 semester, the Reference Services Librarian has been creating a training program for the student assistants, consisting of an initial training period and a series of quizzes combined with review sessions. Student assistants are also indispensable in Instruction Services. These students are charged with library web site and instruction materials' updates. Methods, lessons learned throughout the process, and quiz questions are used to illustrate the development of the training program. Student performance evaluations and feedback are positive. Article: Comparing Virtual Reference Exit Survey Results and Transcript Analysis A Model for Service Evaluation This study uses virtual reference transcripts for which patrons completed exit surveys to seek any correlations between user and librarian satisfaction within virtual reference transactions. By analyzing transcripts with a focus on three elements-technology performance, preferred reference practices, and the demonstrated communication levels of both the library staff member and the patron-the authors sought to determine whether these three elements had any bearing on satisfaction in virtual reference sessions. Article: Evaluating a Chat Reference Service at the University of South Alabama's Baugh Biomedical Library The University of South Alabama's Baugh Biomedical Library recently initiated a chat reference service targeted at distance education students in the biomedical sciences. After one year of service, the library conducted an evaluation of the chat reference to assess the success of this mode of reference service. Both traditional reference and digital reference evaluation methods are selected. The evaluation measures include both statistical and descriptive data, such as: number of questions received, time and day of week questions are received, type of questions, number of users, number of repeat users, saturation rate, transcript analysis, and user surveys. Results indicate that the chat reference service is well received by both the target audience and other users. Article: The University of Texas at Arlington's Virtual Reference Service An Evaluation by the Reference Staff The University of Texas at Arlington's Library began using an online chat reference in 2002. The service, called Collaborative Digital Reference Service, later became ?Ask a Librarian.? Slightly over one year later, the library joined the University of Texas System's ?Ask a Librarian? service. Both services are powered by software suite called QuestionPoint. In May 2003 and May 2004, the library's reference staff shared their views towards this new reference tool by completing a questionnaire. Statistics and staff members' responses are analyzed in this study. Article: Changes in Library Technology and Reference Desk Statistics Is There a Relationship? The incorporation of technology into library processes has tremendously impacted staff and users alike. The University of North Texas (UNT) Libraries is no exception. Sixteen years of reference statistics are analyzed to examine the relationships between the implementation of CD-ROMs and web-based resources and the number of reference questions. Gate counts and circulation statistics for recent years are also evaluated. Overall, reference statistics have been declining over the years under review. The introduction of CD-ROMs caused a rise in reference statistics for several years before the statistics decreased again. Moving the resources to a web-based format minimally affected the number of reference question numbers, although the rate of decline slowed. Gate counts are increasing in one of the libraries examined and circulation statistics are rising. Changes in gate and circulation numbers are due to factors such as increased student enrollment and increased library instruction rather than technology changes within the Libraries. Article: Staffing Needs of the Reference Desk at the University of Tennessee at Chattanooga A Statistical Approach This study grew out of a need to assess reference desk data and determine two items: the number of questions handled for the last three years and the times when the desk should be double staffed. Analysis of the data by chi-square standardized residuals identified the days of the week, and the times during the day of heavy and light use. Data sort identified the heavy/light use weeks, months, and semesters. Descriptive analysis also established the variability and the range of data. When comparing data from week to week for the random sample years with the data collected by every hour for every day of the week for the non-random sample years, this revealed a very similar pattern. Heavy days, weeks, hours, and months fell into a similar pattern from semester to semester and from year to year. Other academic libraries can follow this model and apply it to their work environment after adjusting for their academic calendar and user behavior. Article: INTERNET RESOURCES Article: PROFESSIONAL READING Article: Reference Assessment Article: Inreach The Inside Step to Outreach Article: FUTURE VOICES IN PUBLIC SERVICES Article: Things That Keep Us Up at Night |
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| Table of Contents for Volume: 03 Issue: 1 | Journal of Access Services | |
| Cover Date: 2005 Publication Date: 2006 Copyright Date: 2005 Article: To Each Monk His Book: Providing Access Through Collection Organization at Norcia's New Library The authors discuss their experience in organizing a library for a community of Benedictine monks in central Italy. An initial assessment of the monastery's resources suggested that both global and immediate access to bibliographic records was feasible and that the librarians could begin cataloging offsite. Decisions about classification schemes and software were made with sensitivity to the international makeup of the community, historical and national library practices, financial limitations, and perceived computer literacy within the community. Unanticipated problems emerged with respect to classification, human resources, time lags and distances, yet overall access to the collection has been enhanced by addressing these problems. Article: Reference as an Access Service Collaboration Between Reference and Interlibrary Loan Departments Academic libraries increasingly rely on Interlibrary Loan (ILL) departments to obtain research materials. This adds to the workload of ILL at a time when many libraries are experiencing budget cuts and dwindling staff. Collaboration between ILL and Reference can assist ILL by providing searching expertise. Collaboration is facilitated by the paperless environment provided by ILL management software. Patrons benefit from increased fill-rates and reduced turnaround time for ILL requests. Reference benefits by exercising creative searching for difficult-to-find materials and gaining exposure to new reference sources and online catalogs. These benefits are explored through analysis of fill-rates, sources from which materials were ultimately obtained, sources used by the Reference Department, and interviews with staff. Article: User Education on Circulation Policies Today's sophisticated circulation services and circulation policies, together with the ease of disseminating data in the Information Era, pose challenges to libraries. Library users are expected to be informed in advance of the policies they are supposed to observe when using the circulation services, instead of being told after the occurrence of an incident that they have not followed the policies and thus need to bear the consequences. User education can no longer be restricted to bibliographic instruction in its traditional sense but should cover circulation policies as well. User education on circulation policies needs to be concerted, well planned, and innovative. Some approaches to user education on circulation policies are discussed. Article: Using Rewards to Minimize Overdue Book Rates For as long as libraries have charged fines for books returned after their due dates, this familiar practice has excited comment and controversy. Fines are thought by many to deter patrons from keeping materials too long. However, others believe there is little persuasive evidence that fines are more effective at minimizing overdues than are reminder notices. Further, some critics contend charging fines is unethical, especially in public or school libraries, and the meager results are not worth the harmful public relations fines incur. The authors experimented with an alternative approach using positive reinforcement. Article: Graduate and Post-MLS Study in Digital Libraries As librarians confront the Information Age, it is imperative that they remain aware of the issues that affect the profession. Traditional library skills are no longer adequate for maintaining a competitive edge in the field. Post-graduate education in digital libraries offers information professionals an opportunity to broaden their knowledge of the new technologies utilized in libraries, as well as the issues generated by their use. This article surveys current educational opportunities with regard to digital libraries. Article: REVIEWS AND REMARKS Article: ACCESS THE WEB Article: TECHNOLOGY FOR ACCESS SERVICES Article: ACCESS ANSWERS A DIGEST OF LISTSERVS OF INTEREST TO ACCESS SERVICES Article: THE LIGHTER SIDE OF ACCESS SERVICES |
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| Table of Contents for Volume: 02 Issue: 1 | Public Services Quarterly | |
| Table of Contents for Volume: 02 Issue: 4 | Journal of Access Services | |
| Table of Contents for Volume: 02 Issue: 3 | Journal of Access Services | |
| Table of Contents for Volume: 02 Issue: 2 | Journal of Access Services | |
| Table of Contents for Volume: 02 Issue: 1 | Journal of Access Services | |
| Table of Contents for Volume: 01 Issue: 4 | Journal of Access Services | |
| Table of Contents for Volume: 01 Issue: 4 | Public Services Quarterly | |
| Table of Contents for Volume: 01 Issue: 3 | Journal of Access Services | |
| Table of Contents for Volume: 01 Issue: 3 | Public Services Quarterly | |
| Table of Contents for Volume: 01 Issue: 2 | Journal of Access Services | |
| Table of Contents for Volume: 01 Issue: 2 | Public Services Quarterly | |
| Table of Contents for Volume: 01 Issue: 1 | Journal of Access Services | |
| Table of Contents for Volume: 01 Issue: 1 | Public Services Quarterly | |
